telus billing support - An Overview

telus billing support - An Overview

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These brokers Doing the job towards Telus benefits, in place of preserving the aged loyal customers they make them disappear to look for other supplier

@Oleginza Wrote: I referred to as Telus CS at eight.55AM Mountain time they usually hanged up on me, declaring that I really need to connect with all through "standard office hrs". Is that this for real?

I am endeavoring to renew my World-wide-web service once the 2 12 months contract expired. We even have standard cable which I in no way use and wish to eradicate. It's impossible To achieve this on the web, along with the cell phone number for support is quite nicely concealed. I finally got it from a reseller. I called the amount, and listened to AI try out to get me to do it on the web, but you can't cease using a service on the net.

You are able to only modify it. I waited for an hour over the phone to speak to a human. He was useful, but had to redirect me to another particular person. I used to be then on maintain for an additional hour. They presented me a far better offer, but it surely was not what was available on the web. All those promotions are for new customers. Being a faithful customer I must pay back $seventy eight in comparison to $sixty for a new customer, for your service I desired.

I am requesting a clear breakdown of my agreement, together with all relevant discounts, and a good resolution to the problems I’ve skilled. On top of that, I inquire that somebody critique the decision recordings to understand the poor procedure I acquired from numerous brokers.

I guess I am just aged, but I remember a time when you can call a company, speak to a human devoid of sitting down on hold for hrs, and really get customer service. Many thanks Telus for a beautiful customer working experience.

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I had to Make contact with CS now with Chat and the Office I would like to talk to is only out Telus customer service there by telephone. The CS on Chat organized a connect with back at an arranged time slot. When that department named me later I bought everything sorted out.

so i known as the customer server (Jane) to resolve The problem after outlining the problem and what it's occur, The agent just aspect along with her lover and she lied with regard to the credits and savings they removed from my account being a faithful customer with Telus and he or she mentioned the credits expired and no longer obtainable, she Believe i'm Silly, If your price reduction has expired i ought to see the expiration day on my bill like i see on residence service Monthly bill.

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My professional is an extremely affected person man. He taught me how to repair my issue in several effortless actions. What’s additional, he guided me via every single phase, occasionally in excess of at the time. I am definitely grateful!

Hello Everybody, I ought to Speak to customer service in regards to modifying a payment arrangement. I wanted to know if there is an email or other approach to Make contact with them mainly because I'm Performing, and many moments I seek to connect with And do not get to speak to somebody ahead of I should cling up.

I'm going to cancel the many services household and cellular with Telus and inform my family and friends to do so, which was the worst working experience I got with Telus